Terms of service

we  accepts the following payment methods:

Credit Card: Visa, MasterCard, American Express, Discover.

Your credit card will be charged at the time of shipment.   A temporary hold will be placed on your credit card for the full amount when you place your order.   Once we have verified your card details and received credit authorization, we will prepare your order for shipping and charge the full amount.   If for any reason, the temporary hold on your credit card fails or expires, we will contact you via email to reprocess the payment.

Apple Pay: Shop easily without having to manually enter your credit card details or other personal information on the website.   You will be charged once the items are shipped.

PayPal: Shop easily online without having to enter your credit card details on the website.   Your account will be charged once the items are shipped.   To register for a PayPal account, visit paypal.com.   Please note PayPal is not offered as a payment option for Pre-Orders.

Klarna offers 3 flexible payment options with no additional cost:

1) Pay Now: Pay the entire amount instantly, via online banking or direct debit

2) Pay in 30 Days: Receive your order delivery up front and get up to 30 days from time of checkout to pay without any interest and fees

3) Pay in installments: Payment will be processed in 3 or 4 installments Please note

Klarna is not offered as payment option for Pre-Orders.   CA resident loans made or arranged pursuant to a California Financing Law license.

Cryptocurrency: Pay safely in Bitcoin and other cryptocurrencies.   Your crypto wallet will be charged as soon as your payment is validated.   Please note all refunds will be issued on your crypto wallet according to the crypto exchange rate at the time of the refund.   You agree to assume the volatility risk of the cryptocurrency value.

Please note, payment methods differ in stores.   Stores accept cash, credit card, Apple Pay, WeChat Pay, Alipay, and Balenciaga gift cards.   Select locations accept Cryptocurrency: New York Madison Avenue, New York Mercer Street, Beverly Hills Rodeo Drive, Miami Design District Paradise Plaza, Las Vegas Wynn, and Las Vegas Forum Shops.

For more details, please visit our Terms of Sale

RETURN YOUR ORDER

Free returns for online purchases within 30 days from date of delivery, provided the return conditions specified in our Return Policy are met.

To initiate your return, enter your order number found in your order confirmation email.

For more information, please consult our Return Policy.

RETURN YOUR ORDER

Free returns for online purchases within 30 days from date of delivery, provided the return conditions specified in our Return Policy are met.

To initiate your return, enter your order number found in your order confirmation email.

For more information, please consult our Return Policy.

WHAT IS COVERED BY THIS PRIVACY POLICY AND DO OTHER POLICIES APPLY TO YOU?

This privacy policy covers situations where we, Balenciaga, access, collect, store, process, use, disclose or transfer your personal information in paper or electronic form. It also covers situations where approved partners or other members of Kering use your personal information on our behalf.

In some cases, other policies apply to you. It may be the case when you use certain products or services, and in this event: 

You will be notified of these other policies while using the products or services they apply to.

Such policies will supersede this privacy policy unless they expressly refer to it.

This privacy policy does not cover products or services you might use as provided by other companies acting on their own account.

Our privacy policy does not extend to services provided by other companies acting on their own account, such as franchisees and licensees or when you share information through social media (WeChat, WhatsApp, Baidu, Kakao Talk, Facebook, Twitter, Instagram, etc.), or other online platforms owned and managed by other companies. These other companies have their own privacy policies in place, so remember that the way they use any personal information you give them will be subject to their rules and not ours.

we will collect, record, hold, organize, structure, store, update, adapt, combine, consult, use, transfer and disclose your personal information for the purposes described in this section. Your personal information will not be further used for purposes incompatible or inconsistent with the purposes for which it was collected, unless permitted by the applicable legislation.